Refund Policy

Effective Date: 10/1/2026

Every item on Unique Artisans Marketplace (the "Service") is handmade by an independent artisan ("Seller"). This Refund Policy explains when you can cancel an order or get a refund. It is part of our Terms of Service. The Service is operated by Cominium Ventures, LLC ("Cominium," "we," "us," or "our").

1. How to Ask for a Cancellation or Refund

Email us at the address below with your order number and what went wrong, plus photos if the item arrived damaged or isn't as described. We'll pass your request to the Seller, who issues the refund.

2. Cancelling an Order

If you change your mind, contact us as soon as possible. Sellers can cancel and fully refund an order until it ships. After an order ships, cancellation is at the Seller's discretion.

3. Items That Don't Arrive or Aren't as Described

You are entitled to a full refund if:

• Your order does not arrive within 30 days of shipping, or never ships
• The item arrives damaged
• The item is significantly different from its listing, for example a different item, color, size, or material. Small variations that are natural in handmade work don't count.

Contact us within 30 days of delivery (or of the expected delivery date, if the item didn't arrive). Include your order number and, for damaged or different items, photos. The Seller may ask you to return the item; if so, the Seller pays for return shipping.

4. Returns for Other Reasons

Because each piece is handmade and often one of a kind, Sellers are not required to accept returns for reasons such as a change of mind or fit. Some Sellers may choose to, so ask us before you buy if this matters to you.

5. Items That Sell Out During Checkout

In rare cases, an item may become unavailable after you pay, for example if it sold at the same moment to another buyer. When that happens, we cancel the order and refund you automatically, and we'll email you to let you know.

6. How Refunds Are Paid

Refunds return the full amount you paid for the order, including shipping, to your original payment method. Once a refund is issued, we email you. Refunds usually appear within 5–10 business days, depending on your bank or card issuer.

7. If the Seller Doesn't Resolve It

If the Seller doesn't act on a qualifying request within 3 business days, or you disagree with the Seller's decision, tell us. We will review the order and, if it qualifies under this policy, we may issue the refund ourselves.

Please contact us before disputing the charge with your bank. Disputes can take weeks to resolve, and we can usually help faster.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Effective Date" above. The policy in effect when you placed your order applies to that order.

9. Contact Us

If you have questions about this Refund Policy or need help with an order, please contact us at:

Cominium Ventures, LLC
Attn: Customer Support
Email: [email protected]